Excellent Service!

Tony from Oro Valley, AZ

Anthony was great. Much appreciate him coming over on a Sunday.

Charged ($400 1 hr labor) shop around ppl

Jennifer M from Oro Valley, AZ

The company I worked with before, was purchased by Alaskan- decided to give them a try as my AC unit it’s only seven years old went out. When I called, they have an AI agent ‘Diana’ that made the appointment it was over the weekend so I decided to go with it.. there was confusion/frustration with the appointment. Due to AI, however, the technician did show up, and the technician was very kind, professional, and knowledgeable. He did resolve the issue. The issue was actually due to an animal. It happens out here. The confusion lies with the cost for me. The surface took an hour, and the part was still covered under the 10 year warranty of my system, so the company will get reimbursed for the part so there is no cost for the part. But the charge to replace the part how is that $400 for labor? It looks like a battery and it just had to be removed the new part attached and plugged into the features. I understand I need to pay this man for the work that’s not my issue. He did a great job. My system is running, and the whole thing took about an hour for him to check all the systems. Who makes $400 an hour.?????? Wanna charge you to cover warranty on it. Why wouldn’t they cover the warranty for a brand new item that they already put it? Why do I have to pay for your company to warranty the work that they’ve already done? Why are you charging me more money? That does not leave good intentions with me about your company. The worker was great. He was knowledgeable. He was not my issue. He has to charge what his tablet tells him to charge. I saw that this is a company issue.

Service by Eric

Pat from Oro Valley, AZ

Eric was diligent when searching my AC problem. He was very courteous and explained the situation well.

On time and thorough, 5+

Donal from Oro Valley, AZ

This young man was courteous, and knew his business. I would highly recommend him again.

He did a great job.

Billie walstwad from Oro Valley, AZ

EXCELLENT SERVICE

Diane from Oro Valley, AZ

Jacob Acedo is a stellar employee. He is very knowledgeable about air conditioners and explained what he was doing. His appearance was very neat and he was so polite. I would highly recommend Alaskan Air for your service needs as well as Jacob Acedo.

Excellent Service!

Deborah from Oro Valley, AZ

RJ gave us excellent customer service! He is great at his job and quite knowledgeable. RJ was able to explain the benefits to certain items we were considering adding to our HVAC system, and how we were actually saving money with the warranty program. He is a personable man and we enjoyed his visit. We will be asking for RJ by name for all of our future services/maintenance.

On time and thorough

Donal from Oro Valley, AZ

The service tech Jacob Acedo was extremily knowledgeable and polite so much, I signed up for an extended service plan

Great service.

Billie from Oro Valley, AZ

Very friendly and did the work fast.

Excellent, but expensive, service

Dave from Oro Valley, AZ

We really enjoy working with RJ. He’s polite, he’s friendly, he explains what he’s going to do. You couldn’t ask more from a technician.

Great service -Thanks!

Peggy from Oro Valley, AZ

Great service!

Great job!

Richard from Oro Valley, AZ

Great service - did complete inspection and everything is up to par.

Service was excellent

Jim from Oro Valley, AZ

RJ was great. Friendly and knowledgeable and patient when we had a minor hiccup in the process with the A/C.

Eric was On time and very through. Explained everything.

Cathy from Oro Valley, AZ

Alaskan a name you can trust your heating and cooling need to.

Dave B from Oro Valley, AZ

James was our technician today. He is awesome and a pleasure to work with. He checked our furnace to prep for the cooler weather….if it ever gets here. We were really pleased with his friendliness and professionalism. Thankfully things checked out fine and will have James out in early spring to have the A/C tuned up. We trust Alaskan for our heating and cooling needs.