Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Eric is extremely professional, very thorough and communicated everything thing about what he found, good and bad.
Overall Experience
Quality
Price
Convenience
Eric did a fantastic job! He’s the best technician we’ve ever had.
Overall Experience
Quality
Price
Convenience
Anthony was great. Much appreciate him coming over on a Sunday.
Overall Experience
Quality
Price
Convenience
The company I worked with before, was purchased by Alaskan- decided to give them a try as my AC unit it’s only seven years old went out. When I called, they have an AI agent ‘Diana’ that made the appointment it was over the weekend so I decided to go with it.. there was confusion/frustration with the appointment. Due to AI, however, the technician did show up, and the technician was very kind, professional, and knowledgeable. He did resolve the issue. The issue was actually due to an animal. It happens out here. The confusion lies with the cost for me. The surface took an hour, and the part was still covered under the 10 year warranty of my system, so the company will get reimbursed for the part so there is no cost for the part. But the charge to replace the part how is that $400 for labor? It looks like a battery and it just had to be removed the new part attached and plugged into the features. I understand I need to pay this man for the work that’s not my issue. He did a great job. My system is running, and the whole thing took about an hour for him to check all the systems. Who makes $400 an hour.?????? Wanna charge you to cover warranty on it. Why wouldn’t they cover the warranty for a brand new item that they already put it? Why do I have to pay for your company to warranty the work that they’ve already done? Why are you charging me more money? That does not leave good intentions with me about your company. The worker was great. He was knowledgeable. He was not my issue. He has to charge what his tablet tells him to charge. I saw that this is a company issue.
Overall Experience
Quality
Price
Convenience
Eric was diligent when searching my AC problem. He was very courteous and explained the situation well.
Overall Experience
Quality
Price
Convenience
This young man was courteous, and knew his business. I would highly recommend him again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jacob Acedo is a stellar employee. He is very knowledgeable about air conditioners and explained what he was doing. His appearance was very neat and he was so polite. I would highly recommend Alaskan Air for your service needs as well as Jacob Acedo.
Overall Experience
Quality
Price
Convenience
RJ gave us excellent customer service! He is great at his job and quite knowledgeable. RJ was able to explain the benefits to certain items we were considering adding to our HVAC system, and how we were actually saving money with the warranty program. He is a personable man and we enjoyed his visit. We will be asking for RJ by name for all of our future services/maintenance.
Overall Experience
Quality
Price
Convenience
The service tech Jacob Acedo was extremily knowledgeable and polite so much, I signed up for an extended service plan
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We really enjoy working with RJ. He’s polite, he’s friendly, he explains what he’s going to do. You couldn’t ask more from a technician.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I was called to a home to repair a Goodman split system AC. Upon arrival, I found that the unit was not cooling properly. I diagnosed the issue as a faulty compressor. I replaced the compressor and recharged the system with refrigerant. The AC is now cooling properly and the customer is satisfied with the repair.
I performed diagnostic on Rheem. I used my diagnostic tools to identify the issue with the Rheem unit. I then provided a detailed report of my findings and recommended the best course of action to resolve the issue.
I was called to diagnose a Rheem split AC unit that was not cooling properly. Upon arrival, I performed a thorough inspection of the unit and identified the issue as a faulty compressor. I replaced the compressor and tested the unit to ensure it was functioning properly. The customer was very satisfied with the service and expressed gratitude for the prompt and efficient repair.
I worked as a technician for a home service company. I received a call from a customer who needed repairs on their heating system. I arrived at the customer's home and diagnosed the issue as a faulty thermostat. I replaced the thermostat and tested the system to ensure it was working properly. The customer was satisfied with the repairs and asked if I could renew their Polar Bear Care service. I agreed to renew the service for an additional five years.
I was called to a home to install an air scrubber. The air scrubber is a device that cleans the air of pollutants and allergens. It is installed in the ductwork of a home and helps to improve indoor air quality. When I arrived at the home, I began by removing the old air filter and installing the new air scrubber. I then connected the air scrubber to the ductwork and tested it to ensure that it was working properly. After the air scrubber was installed, I cleaned up the work area and made sure that the new filter was working correctly. I also provided the homeowner with instructions on how to use and maintain the air scrubber. Overall, the job went smoothly and the homeowner was very pleased with the results.
I was called to perform a diagnostic on a Goodman heating and cooling system. I arrived at the customer's home and began by inspecting the unit's electrical connections and components. I then checked the unit's refrigerant levels and pressure and performed a leak detection test. After that, I cleaned the unit's air filters and inspected the blower motor and condenser coil. Finally, I tested the unit's operation and made any necessary adjustments to ensure it was running properly.
I was called to a home to diagnose a system that was not cooling. Upon arrival, I found that the system was low on refrigerant. I ordered the necessary parts and made the necessary repairs to get the system back up and running.
I recently completed a job at a home service company where I was responsible for repairing a split carrier system. The system was located in a residential home and was not working properly. I diagnosed the issue and replaced the faulty parts, ensuring that the system was working correctly again.
I was called to a home in the suburbs to perform summer maintenance on an American Standard split system. The system was installed four years ago and had not been serviced since. I arrived at the house and began by inspecting the unit for any obvious issues. I checked the refrigerant levels, cleaned the condenser coils, and tested the electrical components. I also checked the air filter and replaced it if necessary. After completing the maintenance, I tested the system to ensure it was working properly. The homeowner was very pleased with the results and thanked me for my service.
I was called to a home to repair a Lennox split AC. Upon arrival, I found that the unit was not cooling properly. I diagnosed the issue as a faulty compressor. I replaced the compressor and tested the unit to ensure it was working properly. The customer was very satisfied with the work and paid me on the spot.
I was called to diagnose a Lennox split AC unit that was not cooling properly. Upon arrival, I performed a thorough inspection of the unit, checking for any obvious signs of damage or malfunction. I checked the refrigerant levels, tested the electrical components, and performed a pressure test on the system. After diagnosing the issue, I provided a detailed estimate for the repairs and recommended the best course of action. The customer agreed to the repairs and I scheduled a time for the technician to come back and complete the work.
I was called to a home in Tucson, Arizona, to service a rheem split gas system. The customer reported that the system was not cooling properly. Upon arrival, I checked the system and found that the compressor was not running. I checked the power supply and found that it was working fine. I checked the thermostat and found that it was set to "heat." I checked the air filter and found that it was dirty. I cleaned the air filter and checked the system again. The system started up and cooled the house properly. The customer was happy with the service.
I am a home service technician, and I recently completed a job at a client's home. The client had a Rheem water heater that was not producing hot water. I performed a diagnostic on the water heater to determine the issue. I checked the power supply, thermostat, and other components to identify the problem. After troubleshooting, I found that the water heater's heating element had failed. I replaced the element and tested the water heater to ensure it was working properly. The client was happy with the service and thanked me for my help.
I recently completed a summer maintenance job on an 8-year-old Lennox gas package unit. The job involved replacing the air filter, cleaning the condenser coil, and lubricating the fan motor. I also checked the electrical connections and tested the thermostat to ensure it was working properly. After completing the maintenance, I performed a thorough inspection of the unit to ensure it was operating at peak efficiency. I also provided the customer with a detailed report of the maintenance performed and any recommendations for future maintenance.
